This article will review in detail item eligibility and restrictions for Happy Returns Return Bars and pre-paid mail returns.

For an item to be eligible to be returned at a Return Bar, it must meet the following requirements:

1. Must simultaneously fit into:

   • 24” x 24” polybag

   • 20” x 16” x 15” tote

2. Must not exceed 10 lbs.

3. Must not contain liquids

4. Must not be perishable

5. Must not contain sharp objects

6. Must not contain hazardous materials

7. Must not be fragile

8. Must be valued less than $500 (USD)

If you have specific questions on whether your items are eligible for Return Bar returns:

• Current customers, please contact our support team here: https://retailersupport.happyreturns.com/contact-us

• New customers, please contact our sales team here: https://happyreturns.com/frp-hr-home

For an item to be eligible for shipping via pre-paid mail, it must meet the following requirements:

1. The package does not contain hazardous materials

2. If you are using Happy Returns’ carrier accounts, the shipment must not exceed the dimensional weight limits defined by our carriers. If you are using your own carrier account, refer to your carrier representative for shipment dimensional weight limits.

Items regulated as hazardous materials (e.g., by the U.S. Department of Transportation) are generally ineligible for Return Bar and pre-paid label mail return services. Such items include lithium-ion batteries, pressurized containers, and items that pose a fire risk (many aerosol and nail polish products are potentially flammable).

It is each merchant’s responsibility to ensure their items’ compliance with applicable hazardous materials requirements in their jurisdiction.

For more information, the U.S. Department of Transportation maintains multiple online resources on hazardous materials, including the Is It Hazmat? guidance.

Below are the dimensions and weight limits for Happy Returns-owned carrier accounts, keep in mind these are absolute maximums and may incur additional oversize costs (but will be shipped).

Important note: the dimension and weight restrictions below may change without notice. Contact Happy Returns if you have questions on mail return weight and size restrictions.

1. UPS

   1. Weight: 150 lbs.

   2. Dimensions: 108 in. length, 165 in. girth

2. USPS

   1. Weight: 70 lbs.

   2. Dimensions: 108 in. combined length and girth

3. Purolator

   1. Weight: 150 lbs.

   2. Dimensions: 165 in. combined length and girth

4. DHL Express

   1. Weight: 154 lbs.

   2. Dimensions: 47 in. length, 31 in. width, 31 in. height

5. FedEx Ground

   1. Weight: 150 lbs.

   2. Dimensions: 108 in. length, 165 in. girth

For guidance on determining the size of your parcel, use this reference from USPS.