How can we help you? Getting started Getting started Just getting started? Check out our onboarding guides for all the necessary steps to start managing returns. Integrations Learn how we can integrate with you and your partners to manage returns from start to finish. Returns and exchanges Return & Exchange Portal Learn how shoppers start returns online on your branded Return & Exchange Portal. Return Bar returns Learn about our Return Bar network and how we provide shoppers a box-free and printer-free return experience. Return to Store Learn how to accept new returns, gift returns, and express returns at your retail store using our omnichannel returns platform. Shopify returns and exchanges Learn how to use shopify tags and collections to manage returns and exchanges. Return by Mail Set up and manage mail returns. Return policies Return experience Set and manage your return policies, drop-off methods, and return reasons. Processing fees Set up shopper processing fees by drop-off method and shipping zone. Shopify tags Use Shopify tags to manage return policies at the product, order, and customer levels. Returnless items Refund shoppers without requiring them to return the item. Final sale Learn how to set products as final sale and non-returnable. $0 items Learn about accepting returns and exchanges for $0 items, such as 100% discounted, BOGO, and TryNow orders. Dashboard Manage returns Learn about viewing and managing returns, admin returns, and manual returns. Analytics and reports View analytics and reports available on your dashboard for returns and customer feedback. User management Manage your dashboard's users and permissions. Billing Manage your account's billing details. Customization Customize the Return & Exchange Portal, order tracking page, and shopper emails with your store's branding and copy. Logistics Manage your return locations, carriers, and shipping zones. Return experience Set and manage your return policies, drop-off methods, and return reasons. Reverse logistics Shipments from our Hub Learn about our Return Bar network and how to leverage our reverse logistics to save money on returns. Return by Mail Set up and manage mail returns. Integrations Learn how we can integrate with you and your partners to manage returns from start to finish. Additional features Order Tracking Create a branded order tracking page for an end-to-end branded shopper experience. Add a chatbox Set up a customer service chatbox to your Return & Exchange Portal. Can’t find what you’re looking for?Speak to one of our customer experience specialists. Contact Us
