The $0 item exchanges feature allows your Shopify shop to accept, process, and generate shipping labels for returned items that cost the shopper $0 to purchase — 100% discounted items for influencers or VIPs, or buy-one-get-one sales. 

Examples of $0 items include: 

• 100% discounted items for influencers or VIPs

• Buy-one-get-one items

• Items that are pending payment

By enabling $0 item exchanges, you’ll have the ability to start an exchange and generate return shipping labels for items that have $0 value as long as the item is fulfilled and marked as paid.

When exchanging a  $0 item, the shopper will only see the “exchange” option when returning that item in the Order Return and Exchange Service; the exceptions to this policy are if eligible exchange items are out of stock (in which case the exchange option will not be available) or if you’ve enabled $0 item returns for your store. If $0 item returns are enabled and the item has been paid, then the “refund” option will also be available. Click here for more information on $0 item returns.  

Note: $0 item exchanges will not work with gift returns. If a $0 item is the only item in a gift return, then the gift returner will see a page with the error message “Oops, something went wrong! Please contact customer service.” 

Contact a Happy Returns team member to enable $0 item exchanges for your Shopify shop. After enabling the feature, as long as an order has been fulfilled and paid, an item costing $0 can be exchanged and a return shipping label can be generated.